With the Coronavirus (COVID-19) impacting business worldwide, we wanted to provide an update from our company on measures we are taking to ensure our customers are supported. Below are 3 key ways we are doing this.
- Continued support responsiveness – We have implemented our work from home plan for our organization. We have the tools in place to ensure that all phone calls and tickets are answered with the same level of responsiveness and during the same hours of operation as in the past.
- Remote work questions answered – We are fielding a good deal of calls from businesses about how to assist their remote users in getting set up to work from home. If you have a question, please let us know. It is probable that we have seen it before and can assist you.
- Boots on the ground – With the closing of borders in many countries, we can be your “boots on the ground” in the event your IT staff can no longer go to a remote office. If you need someone to be on-site in Denmark, Singapore, or Dubai to assist users, troubleshoot hardware, or tackle an office move, please let us know.
As the Coronavirus pandemic evolves over the coming months, we will continue to keep you up to date with any information relevant to how we will support our customers. Stay safe and reach out to us at firstname.lastname@example.org if you have any questions or concerns.