Menu
With their previous email system, MB Shipbrokers was experiencing issues with filing emails. Manual archiving was taking hours each day, and they were looking for a solution that was more technologically up-to-date. Another problem? Many of their team members had previously used reMARK at other companies they worked for in the past, and they were proclaiming that they wanted it back!
As a team, MB Shipbrokers management sat down, made a project plan and started off by having workshops with each department around the globe, explaining that they were introducing a new email system. They analyzed what was good and bad about their current email system and decided what parts of their email workflow they wanted to transfer to the reMARK email system.
Together with MB Shipbrokers, Nordic IT held training sessions all over the world, adapting the sessions for each department and their needs. It was mandatory for all users to attend the training sessions, and as soon as they finished their training, they implemented the new reMARK system while it was fresh in their memory.
Members of the MB Shipbrokers Broker IT department have been further trained to become ‘power users’ so the staff has an internal expert who they can get help from.
reMARK has improved time management and email efficiency for many departments across the company. Now that emails are automatically filed into relevant folders for each team, they can focus on and prioritize the emails that are most important to them.
In addition, reMARK has allowed for more collaboration across teams at MB Shipbrokers – using the team overview feature, they can now allocate tasks to each other, and know exactly who has opened, read and responded to emails.
Also, the mobile app has come in very handy for the MB Shipbrokers team, as this wasn’t something they had with their previous software. When they are out of the office and need to work on emails, they can work away and it will be immediately synced with the desktop.
Helpful because the team is usually on the go, especially pre-covid!
Creating custom folders and setting smart words and automatically filing emails.
Automated email filters that helps MB Shipbrokers prioritize emails of relevance.
425 Soledad St Suite 400
San Antonio, TX 78205
TELEPHONE:
+65 6221 4277
EMAIL:
support@nordic-it.com
HOURS:
9:00-18:00 SST Mon-Fri
ADDRESS:
61 Ubi Avenue 1, UB Point, #06-07, Singapore 408941
TELEPHONE:
+45 39403997
EMAIL:
support@nordic-it.com
HOURS:
8:30-16:30 CET Mon-Thu • 8:30-16:00 on Fri
ADDRESS:
Lottenborgvej 26E 2800 Kongens Lyngby, Denmark
A Dura Software Company Copyright All Rights Reserved © 2023