Mylaki Shipping Agency is a market leader of commercial activities for crude oil and petroleum products in Greece. Since its founding in 1982, Mylaki has established itself as a renowned and trusted shipping agency for some of the most reputable ship owners, traders, and charters.
The Mylaki Shipping Agency receives at least 1,000 port calls every year between Greece and Cyprus, and their network of employees must be able to efficiently and effectively communicate across various channels.
Mylaki’s goal is to open new routes for shipping activities in Greece and set higher standards for the service they provide their clients. With MARK5, they can answer emails faster, cut costs, drive revenue, and ultimately focus on servicing their customers.
Microsoft Outlook Hindered Mylaki’s Team Efficiency
Before using MARK5, Mylaki was utilizing Microsoft Outlook as their email provider. The Microsoft servers and products were not designed to be used in groups or with shared mailboxes. With Microsoft Outlook, Mylaki felt that they were unable to work effectively as a team. Microsoft Outlook lacked the visibility and transparency Mylaki needed to communicate as they were never able to see who had opened, read, or replied to certain email threads and folders.
When working with the Microsoft servers, Mylaki also found that each message was multiplied per user, and was ultimately overwhelming their limited server space. The Mylaki team figured it was finally time to transition to a new email server when their expanding business email needs outgrew Microsoft’s capabilities.