Founded in 1889, TORM is a well established Copenhagen-based shipping company that owns and operates tankers and bulk carriers all around the world. The company’s tankers carry refined oil products and dry cargo. Throughout the last 126 years, the company has been operating a large and modern fleet, and today the company owns around 100 ships. To date, TORM has connected millions of cargo with ships – a connection that can only happen through email. Since 2013, TORM has used MARK5 for email management.
TORM, like any other shipping company, depends heavily on email and handles thousands of incoming and outgoing emails every day. This means that their email system is business-critical and crucial to their daily workflow.
The team previously used the IBM Notes system, but due to the high volume of emails they receive every day in a number of departments, the IBM Notes mailboxes reached their max size of 64gb every other month. To solve these storage issues, TORM attempted to develop a customized version of IBM Notes to fit their needs, but unfortunately, this caused further frustration. The system lacked support, and corrupted emails occurred due to poor coding, causing TORM to acknowledge they needed a new system to handle the high volume of emails.