The next step was to get all TORM users on board (no pun intended). To make sure these users had a great first impression of the new email system, and to ensure maximal return on investment, the implementation was carefully planned between Nordic IT and TORM.
First, ‘Super Users’ were chosen. They received special training where they received advice and suggestions on how to improve their daily email workflow.
“The implementation strategy at TORM was a procedure we use for all bigger projects. From our experience, this is a well-tested procedure of best practice combined with strict project management that ensures the customer’s migration to the system is a success,” says Casper Thalund, Head of Projects at Nordic IT. Stefan Shuller agrees, “this part with the Super Users has worked very well.”
After all Super Users were fully migrated on to the new email system, the remaining End Users at TORM needed to be migrated to the platform as seamlessly as possible, “We had Nordic IT trainers on-site around the globe,” says Vikas Shah, Head of IT Asia at TORM. This, combined with two days of hyper-care with Nordic IT present on the floor during work hours, made sure users quickly became comfortable with MARK5 and started reaping the benefits of the email system right away.