INTRODUCTION

TORM

Founded in 1889, TORM is a well established Copenhagen-based shipping company that owns and operates tankers and bulk carriers all around the world. The company’s tankers carry refined oil products and dry cargo. Throughout the last 126 years, the company has been operating a large and modern fleet, and today the company owns around 100 ships. To date, TORM has connected millions of cargo with ships – a connection that can only happen through email. Since 2013, TORM has used MARK5 for email management.

TORM logo

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THE IMPACT

634 million+

REVENUE

3000+

EMPLOYEES

220

EMAIL SOFTWARE USERS

1+

HOURS SAVED DAILY PER USER

The Problem:

Unstructured High Volume Email Flow

TORM, like any other shipping company, depends heavily on email and handles thousands of incoming and outgoing emails every day. This means that their email system is business-critical and crucial to their daily workflow.

The team previously used the IBM Notes system, but due to the high volume of emails they receive every day in a number of departments, the IBM Notes mailboxes reached their max size of 64gb every other month. To solve these storage issues, TORM attempted to develop a customized version of IBM Notes to fit their needs, but unfortunately, this caused further frustration. The system lacked support, and corrupted emails occurred due to poor coding, causing TORM to acknowledge they needed a new system to handle the high volume of emails.

TORM’s FAVORITE REMARK FEATURES

WORK TRAY

This feature is very popular at TORM - users can assign tasks to others by adding emails and notes to their work tray. This feature allows users to enjoy their vacations without being disturbed - they will see their tasks in the work tray immediately when they open the system.

TEAM FUNCTIONALITY

TORM users like that they can see the complete history of an email. At a glance, users can view actions to see who has read, filed, replied and answered. That way, users are always up to date and do not have to work on something a colleague has already done.

SEARCH

At TORM, the search functionality is a user favorite. In the shipping industry, there is a lot of email history that you need to catch up on fast. The speed of MARK5 gives users a competitive edge.

MOBILITY

Another feature that TORM users love is the mobile app. TORM did not have this in the IBM Notes environment, but with MARK5, users can access their email through mobile devices, which makes it easier for users to work on the go even in a shared environment and through department email addresses.

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