Founded in 1898, Royal Wagenborg is an international family-owned maritime logistics conglomerate. Wagenborg’s extensive Maritime operations and services include ports & terminals, offshore services, and the piece that Nordic IT and reMARK helps with, shipping.
Wagenborg’s shipping department is based out of the northern part of Holland and they predominantly serve clients based in the Baltic Seas, northwest Europe, the Mediterranean, the Americas, and the Far East. Wagenborg continues to grow and expand its operations globally to reach new markets in the Great Lakes, Canada, and more to come in the future.
Wagenborg has a powerful fleet of approximately 190 ships that vary in size and function and can carry anywhere between 2,000 to 25,000 tons. Altogether, it takes about 2,000 people working between the various departments to make Wagenborg the leading multi-purpose shipping company that it is.
Inefficient Email Flow | Slowing Down Workflow
Prior to finding Nordic IT and reMARK, Wagenborg’s shipping department was using Microsoft Exchange and Outlook as their maritime email solution. Wagenborgs’ employees found Outlook inconvenient and difficult to use when everyone was working and communicating under a private email address. Private email addresses cut off visibility and significantly decreased communication throughout the team.
Another problem Wagenborgs’ shipping department faced was with Outlook’s limited capabilities and bandwidth to handle the large volume of emails they got throughout even just a single day. Microsoft Outlook lacked the search capabilities and speed that Wagenborg needed to tackle their 4,000 daily emails and day-to-day activities.