In the maritime industry, every moment carries significant value. Downtime can lead to major financial setbacks and operational disruptions. Nordic IT provides collaborative email software along with dedicated 24/7 IT support, guaranteeing seamless operational success for maritime teams. Our comprehensive support system is designed to tackle any challenge, anytime, anywhere, ensuring that your operations run smoothly and efficiently.
Dedicated Support Team
At the heart of Nordic IT’s support excellence is our dedicated team of professionals. Our support team is available around the clock to assist users with any issues or questions. This ensures that no matter where you are in the world or what time it is, help is always just a call or click away. Our team understands the challenges maritime shipping companies face and is ready to deliver customized solutions for you.
Multiple Support Channels
Flexibility is key when it comes to support. That’s why NordicIT offers multiple support channels to cater to the diverse preferences of our users. Whether you prefer phone or email, we have you covered. Our multi-channel approach allows you to select the most convenient method for your needs, ensuring you receive prompt and effective support.
Proactive Monitoring and Maintenance
Prevention is better than cure. NordicIT employs proactive monitoring and maintenance to identify and address potential issues before they escalate. Our software is continuously monitored for any disruptions, allowing us to take swift action to prevent downtime. This proactive approach not only minimizes operational hiccups but also ensures that your systems are always running at their best.
Regular Training and Updates
Nordic IT ensures that our support team receives regular training on the latest features and solutions. Additionally, we keep our users informed about new updates and features, helping them make the most of our software. This commitment to continuous learning ensures that both our team and our users are always equipped with the most current knowledge.
Feedback and Improvement Loop
Listening to our users is integral to our success. Nordic IT actively seeks feedback and uses it to continuously improve our software and support services. This feedback loop helps us adapt to our users’ evolving needs and enhances the overall user experience. By prioritizing user input, we ensure that our solutions remain relevant and effective.
Case Study: NordicIT Support Gets Teams Running With reMARK
Our commitment to exceptional customer support is showcased by our successful collaboration with DryLog’s Singapore office. By providing personalized training and 24/7 assistance, we facilitated a seamless implementation of the reMARK platform, significantly enhancing DryLog’s operational efficiency.
DryLog – Singapore Office Case Study
Nordic IT, with its 24/7 support service, played a fundamental role in ensuring a seamless transition for DryLog Singapore when they adopted the reMARK platform. Faced with the challenge of varying age groups among office staff, Nordic IT provided personalized training sessions, equipping each user with the skills needed to navigate the new system. Continued support, including proactive issue resolution and additional guidance through training videos, ensured that DryLog’s team never felt stranded. Day or night, Nordic IT’s devoted support team was always ready to overcome any obstacles, often resolving them swiftly on the same day. This unwavering support resulted in a smooth and effortless implementation of the reMARK email collaboration system at DryLog’s Singapore office, setting the stage for improved scalability and operational efficiency.
Maritime Crews Rely On NordicIT
NordicIT’s 24/7 support is a game-changer for maritime shipping companies. Our all-encompassing support ensures that your operations run smoothly and efficiently. Contact Nordic IT today for a dependable, collaborative email software solution backed by a dedicated support team to keep your operations running smoothly.
